Information about the MCAST Grievance Office for the MCAST
关于MCAST申诉办公室

Introduction | 介绍
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Since its inception In July 2018, the MCAST Grievance Office welcomed many students and staff who wanted to make use of its support services. The main objective of the MCAST Grievance Office is to provide all MCAST full-time and part-time students and staff with a structured support and point of reference when they encounter situations involving disagreements, disputes or when they feel that they are not treated fairly.

自2018年7月成立以来，MCAST申诉办公室欢迎许多希望利用其支持服务的学生和工作人员。学生会申诉办公室的主要目标，是在学生和教职员遇到意见相左、争执或感到不受公平对待时，为他们提供有组织的支援和参考。
Policy of the MCAST Grievance Office |  申诉办公室的政策

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The Malta College of Arts, Science and Technology (MCAST) spares no effort to ensure that all its community members, including full-time and part-time students and staff, operate in a conducive environment where they can live together guided by sound values of inclusion and respect in the light of social and cultural diversity.

马耳他艺术、科学和技术学院(MCAST)不遗余力地确保其所有社区成员，包括全日制和非全日制学生和教职员工，在基于社会和文化多样性的包容和尊重的良好价值观指导下，在一个有利的环境中共同生活。

In any human community, there are incidences of disagreement, when individuals or groups feel the need of voicing a divergent opinion, dispute decisions or distance themselves from sharing their community’s ideals due to lack of self-confidence in obtaining their entitlements. Conflicts may lead to many other problems, including increased liabilities, negative publicity, and possibly lawsuits. A positive approach when handling concerns and complaints results in a better culture on MCAST Campus, where students and staff are the major beneficiaries of a more harmonious and authentic community spirit.
在任何人类社会中，当个人或群体因缺乏获得其权利的自信而感到有必要发表不同的意见、争论决定或远离分享其社区理想时，都会出现分歧。冲突可能会导致许多其他问题，包括增加的责任，负面的宣传，和可能的诉讼。积极处理关注和投诉的方法，可以改善校园文化，学生和员工是更和谐和真实的社区精神的主要受益者。

The scope for establishing the MCAST ‘Grievance Office’ is to address such issues. This office has the role of assisting MCAST students and staff to share and obtain advice about their concerns, complaints and grievances. The ‘Grievance Office’ seeks, above all, to promote and facilitate a culture of truthful dialogue in obtaining a solution for minor disagreements at source. Whenever it is necessary, the Deputy Principal responsible for the Grievance Office guides the complainant and the other party to reach an informal resolution to the satisfaction of all concerned. In cases of a more serious nature, the complainant is entitled to opt for a formal grievance procedure, where the Deputy Principal responsible for the Grievance Office investigates the grievance until a fair solution is reached.

设立MCAST“申诉办公室”的目的就是解决这些问题。这个办公室的作用是协助MCAST的学生和工作人员分享和获取他们所关心的问题、投诉和不满的建议。最重要的是，“申诉办公室”旨在促进和促进一种真诚对话的文化，从根源上解决微小分歧。如有需要，负责申诉办事处的副处长会指导投诉人与另一方达成非正式解决办法，令有关各方均感到满意。在性质较严重的个案中，投诉人有权选择正式的申诉程序，由负责申诉办事处的副校长调查投诉，直至达成公平的解决办法。

This policy aims to ensure that problems among the MCAST community are dealt with in a timely manner, fairly and consistently. The same grievance procedure – for both students and staff – is in place. Their provision enhances the transparency of the entire process.

这项政策的目的是确保MCAST界的问题得到及时、公平和一贯的处理。学生和教职员都有同样的申诉程序。这些规定提高了整个过程的透明度。

Procedure | 流程

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Any grievance presented to the MCAST ‘Grievance Office’ under the formal procedure must be in writing on Form ‘A’. The Grievance Form, which is the same for both students and staff, is distributed electronically to all students and staff at the start of an academic year. It is also available from this web portal or directly from the MCAST Grievance Office. Only one grievance procedure may be employed for the same grievance.

任何根据正式程序提交给澳门海事及培训局“申诉办公室”的申诉，必须以书面形式填写表格“A”。学生及教职员均可使用同一份申诉表格，并于学年开始时以电子方式发放给所有学生及教职员。也可从本门户网站或直接从MCAST申诉办公室获取。同一申诉只能采用一种申诉程序。

The MCAST Grievance Office is totally committed to the investigation of any grievance impartially, while priority is given to the communication of the Grievance Office’s recommendations within realistic time frames throughout the process

申诉委员会申诉办公室完全致力于公正地调查任何申诉，同时在整个过程中优先考虑在现实的时间框架内传达申诉办公室的建议

The provision of the Grievance Procedure enhances the transparency of the entire process. The ‘Grievance Office’ provides additional support for vulnerable MCAST members who may need more guidance in their individual circumstances.

申诉程序的规定提高了整个程序的透明度。“申诉办公室”为在个人情况下可能需要更多指导的弱势MCAST成员提供额外支持。

The Principal has the right to take the final decision in disciplinary matters or in cases that may lead to the termination of a student’s stay at MCAST or an employee’s termination of employment.

校长有权就纪律问题或可能导致学生终止在MCAST的居留或员工终止雇佣的情况作出最终决定。

Opening hours of the MCAST Grievance Office

申诉办公室的办公时间

The MCAST Grievance Office opens as shown hereunder: 

申诉办公室的办公地点如下:

• Monday 周一1.30 pm – 5 pm

• Tuesday周二 7.45 am – 12.30 pm

• Wednesday 周三 Closed

• Thursday 周四 7.45 am – 12.30 pm

• Friday 周五 9.30 am – 3 pm

Contacts 联系方式

MCAST students and staff, and guests may contact the Deputy Principal responsible for the Grievance Office on any one of the following contacts:

   +356 23987130     sandra.cortis@mcast.edu.mt

All students and staff are welcome to utilise the services available at the MCAST Grievance Office. In case you may need to contact the Deputy Principal Grievance Office outside the official opening hours, you may do so by sending an email or calling him, as indicated above. All meetings require an appointment.

欢迎所有学生及教职员使用本校申诉办公室提供的服务。如你需要在办公时间以外联络副校长申诉办事处，可透过上述方式，向他发送电子邮件或致电。所有的会议都需要预约。